How We Work
A protocol, not a pitch.
Every engagement runs the same visible sequence — what we check, what we agree, what we leave behind. You can audit us with it.
The Protocol
01
Assess
On the line, not in the meeting room — we look at the process where it runs.
- — On-site observation and gemba walks
- — Data analysis: defect rates, COPQ, on-time delivery
- — Stakeholder interviews across quality, ops, and engineering
- — Quick-win identification within the first two to four weeks
02
Agree
Exit criteria on paper before work starts. You know what done means.
- — Measurable KPI targets agreed up front — leading and lagging
- — Resource planning and role definition
- — Scope, milestones, and risk mitigation plan
- — Realistic roadmap co-created with your team
03
Execute
With your team, not instead of it — containment first when it burns.
- — On-site problem solving: escalations, audits, 8D facilitation
- — Expert-led workshops in SPC, FMEA, and process auditing
- — Software deployment and hands-on user training
- — Weekly reviews with adjustments — not once-a-month reports
04
Embed
The fix becomes a habit: procedures, training, and the tooling stays.
- — Documented procedures your team writes with us
- — Continuous improvement coaching and knowledge transfer
- — Performance monitoring and dashboards
- — Gradual handoff as your team gains confidence
05
Hand over
We leave when your people run it without us — that is the point.
- — Self-sufficient team with sustained improvements
- — Qualiteh apps running on your own organization where they fit
- — No dependency on Qualiteh for daily operations
Start
Step 01 costs thirty minutes.
Describe the situation. The assessment call is the first protocol step — and the only one that is free.